To mitigate this issue, many organizations create “Offline User” accounts that are used strictly for offline surveys. Please ensure that you have a good internet connection and correct account permissions.” You’ll typically see an error message stating, “API Error: We were unable to retrieve data from our servers. If your account has over 100 surveys, you are at risk. Some accounts have difficulty logging in due to the number of surveys in the account. (Note: This is different from the Qualtrics XM App.) Troubleshooting Talk to your Brand Administrator to find out if your organization and your account have permission to use the Qualtrics Offline App. Qtip: If the app won’t let you log in, even after opening and closing or updating the app, you might not have permission to use it. The offline app is not compatible with Amazon Fire Tablets.

has either the App Store or Google Play store installed.

runs Windows OS 7.0 or greater (desktop).

runs a version of iOS or Android that is still supported by the manufacturer (mobile).

Because of the sensitive nature of the data recorded on the app, we require that your device: You should also be sure your device is compatible with the app. Once your account has the right permissions, there are a couple of steps you’ll need to go through to set up the app on your device: If you are unsure if your account has access to the app, you may want to contact your Brand Administrator to make sure the Use Offline Mobile App and Access API permissions are enabled for your account. Getting Startedīefore you can get started, you will need to make sure you have permission to use the app.

Calculating a Group’s Contribution to Overall Scores (Studio)Īttention: The Offline App may not be available in the app store in all countries.Displaying Total Volume on Widgets (Studio).Percent Total & Percent Parent (Studio).Adding Reference Lines to Widgets (Studio).

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